Dear user,

you have returned the bike improperly. Bikes have to be returned to one of the many stations in Bielefeld or along white (non-coloured) streets.

There is a regular fee of 20 € per rental for bikes when returned improperly.

This fee does not apply to the first improper return. Please note that in case of repetition the fee will apply.

You can still avoid the fee:
Go back to the bike and rent it again. The new rental will merge with the old one and the improper return fee will be cleared if you return the bike properly this time.

You can see the final charges for your rentals in your rental history in your app or in your customer account via the website login.

Unjust fees? What now?

Due to slight GPS deviations, you may be charged a fee for inproper return even though you returned your bike at a station. No problem. Contact our hotline at +49 (0) 341 392 839 65 or send us a message via app with your registered mobile phone number, respective bike number and a short description of the problem. We will correct the rental.