Dear user,

you have returned the bike improperly. There is a regular fee of 20 € per rental when returned improperly. This fee does not apply to the first improper return. Please note that in case of repetition the fee will apply.

You can still avoid the fee:
Go back to the bike and rent it again. Do not do this from afar, as the lock will open automatically with some bike types. The new rental will merge with the old one and the improper return fee will be cleared if you return the bike properly this time.

You can see the final charges for your rentals in your rental history in your app or in your customer account via the website login.

Which return options are there for Veloleo in Braunschweig?

Standard bikes

• may be returned to all official Veloleo stations and, for a 1 € surcharge, within the pink flexzone.

E-bikes

• may only be returned to the e-bike station 5269 – Lichtwerk-Höfe

Cargobikes

• may only be returned to their designated home station, which is printed on the bike. The three available home stations are
  • station 5269 – Lichtwerk-Höfe
  • station 5285 – Harzstieg
  • station 5272 – Freyastraße

Unjust fees? What now?

Due to slight GPS deviations, you may be charged a fee for inproper return even though you returned your bike at a station. No problem. Contact our hotline at +49 (0) 341 392 839 65 or send us a message via app with your registered mobile phone number, respective bike number and a short description of the problem. We will correct the rental.