You have returned the bike improperly away from an official station of Kassel. There is a regular fee of 20 € per rental for returning bikes improperly. This fee does not apply to the first improper return. Please note that in case of repetition, the fee of 20 € will apply automatically. You can see the final charges for your rentals in your rental history in your app or in your customer account via the website login.

You can still avoid the fee: Go back to the bike and rent it again. The new rental will merge with the old one and the improper return fee will be cleared if you return the bike properly this time. Learn more about merging rentals.

Which return options are there for nextbike Kassel?

At stations:

You can return our standard bikes to any official nextbike station within the city. Please make sure that the bike is parked in such a way that it does not obstruct anyone.

Away from stations:

Bikes may not be returned away from official nextbike stations in Kassel. There is no flexzone! For improper returns, a fee of at least 20 € for standard bikes will apply automatically.

Unjust fees? What now?

Due to slight GPS deviations, you may be charged a fee for inproper return even though you returned your bike at a station. No problem. Contact our hotline at +49 (0) 30 69205046 or send us a message via app with your registered mobile phone number, respective bike number and a short description of the problem. We will correct the rental.

Merge of rentals?

Successive rentals of the same bike are merged if this is the cheaper option for the user. This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time.

If a fusion of both rentals would be the more expensive option, both rentals will stay separate. You can see the final charges for your rentals in your rental history in your app or in your customer account via the website login.