Incurring fee in the amount of 20 €

You have returned the ebike improperly away from an official station of RVK e-Bike or Eifel e-Bike. There is a regular fee of 20 € per rental for returning bikes improperly. This fee does not apply to the first improper return. Please note that in case of repetition the fee of 20 € will apply automatically. You can see the final charges for your rentals in your rental history in your app or in your customer account via the website login.

You can still avoid the fee: Go back to the ebike and rent it again. Do not do this from afar, as the lock will open automatically. The new rental will merge with the old one and the improper return fee will be cleared if you return the bike properly this time. Learn more about merging rentals.

Which return options are there for RVK e-Bike?

E-bikes may not be returned away from official stations within the RVK e-Bike area or Eifel e-Bike-area. There is no flexzone! For improper returns a fee of at least 20 € will apply automatically.

At stations

You can return our bikes to any official station within the RVK e-Bike area or Eifel e-Bike-area. Some stations are virtual, that means they are marked on the map with large markers but there’s no sign on site. Some stations are equipped with terminal signs. Push the bike into the stand and close the frame lock.

Unjust fees? What now?

Due to slight GPS deviations, you may be charged a fee for inproper return even though you returned your bike at a station. No problem. Contact our hotline at +49 (0) 30 69205046 or send us a message via app with your registered mobile phone number, respective bike number and a short description of the problem. We will correct the rental.

Merge of rentals

Successive rentals of the same bike are merged if this is the cheaper option for the user. This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time.

If a fusion of both rentals would be the more expensive option, both rentals will stay separate. You can see the final charges for your rentals in your rental history in your app or in your customer account via the website login.