Dear user,

you have returned the bike improperly. Bikes have to be returned to one of the many NEW MöBus nextbike stations. There is a regular fee of €20 per rental when returned improperly. This fee does not apply to the first improper return. Please note that in case of repetition the fee will apply.

You can still avoid the fee:
Go back to the bike and rent it again. Do not do this from afar, as the lock will open automatically with some bike types. The new rental will merge with the old one and the improper return fee will be cleared if you return the bike properly this time.

You can see the final charges for your rentals in your rental history in your app or in your customer account via the website login.

You can get information about prices and tariffs here.

Which return options are there for NEW MöBus nextbike?

At stations:

You can return our bikes to any official NEW MöBus nextbike station within the city. Please make sure that the bike is parked in such a way that it does not obstruct anyone.

Away from stations:

Bikes may not be returned away from official stations. There is no flexzone! For improper returns a fee of at least €20 per rental will apply automatically.

Unjust fees? What now?

Due to slight GPS deviations, you may be charged a fee for inproper return even though you returned your bike at a station. No problem. Contact our hotline at +43 512 908 069 or send us a message via app with your registered mobile phone number, respective bike number and a short description of the problem. We will correct the rental.