Information about the service fee
Incurring fee in the amount of 1 €
You have returned the bike in the flex zone of Leipzig, marked in yellow on the location map. For this, a surcharge of 1 € per rental is normally charged. At stations and within the white (non-coloured) zone/streets, the return is possible without surcharge. You can view incurred fees in the rental history in your app or in your customer account via the website login.
You can view incurred fees in the borrowing history in your app or in your customer account via the website login. Furthermore, you can view all prices and rates for the nextbike under “Tariffs”.
Incurring fee in the amount of 20 €
You have returned the bike improperly outside the flex zone of Leipzig, Schkeuditz or Taucha. A fee of 20 € per rental is due for this. At the first improper return outside the Flexzone we do not charge this yet. In case of repetition, the fee will be charged automatically.
You can still avoid the fee: Go back to the bike and rent it again. Do not do this remotely, as the lock will open automatically. The new rental will be merged with the old one and the improper return fee will be erased if you now return the bike properly. Learn more about merging rentals.
You can view incurred fees in the rental history in your app or in your customer account via the website login. You can see all prices and subscriptions for nextbike under “Tariffs”.
Which return options are there in Leipzig?
You can return our pedal bikes in Leipzig, Schkeuditz or Taucha at no extra charge on any white (non-coloured) street. Please make sure that you park your bike in such a way that it does not obstruct anyone.
(e-)cargobikes may not be returned in white streets. Please return them to cargobike stations in Leipzig only.
You can return our pedal bikes in Leipzig, Schkeuditz or Taucha at no extra charge at any official station. The stations are partly virtual, i.e. the locations are only marked in the app map, but there are no station signs on site everywhere. Please make sure to park your bike so that it does not obstruct anyone.
E-cargobikes have to be returned to their respective home station, which is printed on the transport box.
You can return our pedal bikes in Leipzig for an extra €1 on any public street within the yellow flex zone. Please make sure to park your bike in such a way that it does not obstruct anyone.
E-cargobikes have to be returned to their respective home station, which is printed on the transport box.
Bikes may not be parked away from the locations named. A fee of at least 20 € will automatically be charged for improper returns.
You have already returned your bike outside the Flexzone? Here you can find out what you can do now.
Unjust fees? What now?
Due to slight GPS deviations, you may be charged a fee for inproper return even though you returned your bike at a station. No problem. Contact our hotline at +49 (0) 30 69205046 or send us a message via app with your registered mobile phone number, respective bike number and a short description of the problem. We will correct the rental.
Merge of rentals
Successive rentals of the same bike are merged if this is the cheaper option for the user. This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time.
If a fusion of both rentals would be the more expensive option, both rentals will stay separate. You can see the final charges for your rentals in your rental history in your app or in your customer account via the website login.