Dear user,

you have returned the bike improperly away from a station in Grünheide, Erkner, Fangschleuse or Freienbrink. There is a regular fee of 20 € per rental for returning bikes improperly. This fee does not apply to the first improper return. Please note that in case of repetition the fee of 20 € will apply automatically.

You can still avoid the fee: 
Go back to the bike and rent it again. Do not do this from afar, as the lock will open automatically. The new rental will merge with the old one and the improper return fee will be cleared if you return the bike properly this time.

You can see the final charges for your rentals in your rental history in your app or in your customer account via the website login.

You can see all prices and tariffs for Grünheide under Tariffs.

Which return options are there for nextbike Edeka Grünheide?

At stations:

You can return our bikes to any official station in Grünheide, Erkner, Fangschleuse and Freienbrink. Please make sure that the bike is parked in such a way that it does not obstruct anyone.

Away from stations:

Bikes may not be returned away from stations listed above. The return in Berlin is not allowed. For improper returns a fee of at least 20 € will apply automatically.

Unjust fees? What now?

Due to slight GPS deviations, you may be charged a fee for inproper return even though you returned your bike at a station. No problem. Contact our hotline at +49 (0)30 12 08 63 64 or send us a message via app with your registered mobile phone number, respective bike number and a short description of the problem. We will correct the rental.