You want to rent a bike, the frame lock does not open and reopening via the app does not help either? Don't panic. Our system detects that the lock is still closed and automatically cancels the rental after three minutes. No charges apply.Check this in your app afterwards.
At this point we would like to express our sincere thanks to our service teams. In all German cities they are still on the road for you every day to maintain a public environmentally friendly basic mobility. In addition to regular maintenance, they are currently paying special attention to cleaning contact-intensive bike parts such as handlebars or saddle clamps.Although the risk of infection via surfaces is considered relatively low, we'd ask you to follow the well-known hygiene recommendatio...
For the time being our rental service runs on a regular basis in all German cities. Current information about the state of affairs can be found here in the news section.Stay healthy and all the best!
You love singing while cycling and need new input? Get the nextbike playlist on Spotify or Deezer. We collected some songs for you that address our most favourite means of transport. So check it out!
You want to know if charges have already been beditted or refunds have already been made or you want to download your invoices? Log in to your customer account via www.nextbike.de. Under ->Account status you can see all transactions at a glance.
You have received 20 € fee for an improper return outside the flexzone or away from stations? Not everything is lost yet and you can still avert the fee. What do you have to do?Go back to the bike and rent it again. Don't do this remotely as the lock will open automatically for some bike types. The old rental will simply continue and the improper return fee will be deleted. return the bike properly now. Also good to know: successive rentals of the same bike by the same customer are merged to...
In Slovenia you can now rent our bikes in three more cities, now a total of seven. Welcome to the family Štore, Zreče and Slovenske Konjice.All nextbike countries and cities can be found at nextbike locations.
Hop on Hop of! The new CallyaDigital with Vodafone GigaPower. And the freedom to cancel monthly. 10 GB data volume in the excellent 4G I LTE network from Vodafone for only 20€ per month. Only available online at Vodafone.de.
Pay now your nextbike rides comfortably with PayPal and you will get a credit of 5€. Just klick here and follow the instructions: Prerequisite is that you have deposited Paypal as a means of payment with us. In the customer account you can do this very easily in the Account settings under Change "Payment type".
You can't let go of the summer yet or can't wait for the next one? Anticipation makes it easier. Be inspired on EuroVelo by numerous long-distance cycle paths throughout Europe and already plan your tour for next summer.
All good things are 3! With the start in Havirov / CZ a few days ago already three cities of our neighbour belong to the nextbike family. Best of all: in Havirov, thanks to the support of the city, the first 15 minutes per rental are free for everyone. For more information click here: nextbikeczech.com/havirov.
Did you know?For only 10 € per month the first 30 minutes per rental are included in all German cities (except Bremen, Nuremberg and Usedom). Book the monthly rate in the app and start cycling for less. The rate can be cancelled montly and will otherwise be extended automatically. More information under nextbike.de/prices or on the respective pricing website of the cities.
Samsung users in Germany can now rent our bikes via the voice-powered digital assistant Bixby. Simply say ‚Where can I find a bike nearby?‘ or ‚I want to return my bike.‘ and Bixby takes over.
A few days back we launched a new bike sharing system in the Czech city Prostějov which is also the start in our 26. country that you can rent nextbikes in. Find all local information on nextbikeczech.com/prostejov.Prostějov won't be the only Czech city as more are already on one's blocks.