our bike sharing system in Marburg has been station-bound from the very beginning. Bikes must be returned to stations. Unfortunately, every so often bikes are returned improperly outside of stations. Collecting them again costs time and unnecessary kilometres with our transporter. Accordingly at the stations there are fewer bikes available.
Therefore, as of Tuesday September 15th the fee of 20€ will be imposed automatically.
You will be informed by SMS, Push Notification or e-mail. A justifiably imposed fee is not refundable.
However, you can read here how you can still avert a fee that has already been imposed: Avert a fee for improperly returned bikes.
If you have been charged a fee even though you have returned the bike at a station, please inform our customer service via app feedback or via the hotline, indicating the bike number, registered phone number and return station.
nextbike is Europe’s bike share leader. We are getting more and more people on our bikes by making them a natural part of urban mobility. As pioneers, we have been developing sustainable bike sharing systems for over 15 years. We are currently active in over 200 cities and understand our service as a complement to bus & train. Our business model is based on cooperations with cities, public transport providers, universities and consumer brands. In 2019, nextbike was awarded by Stiftung Warentest. Together we make our cities even more livable and bike sharing a bit smarter every day.
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