Fee for improper returns

12.06.2020

Dear nextbikers,

our bike sharing system in Kassel has been station-bound from the very beginning. Bikes must be returned to stations. Unfortunately, every so often bikes are returned improperly outside of stations. Collecting them again costs time and unnecessary kilometres with our transporter. Accordingly at the stations there are fewer bikes available.

Therefore, as of Monday June 15th the fee of 20€ will be imposed automatically.

You will be informed by SMS, Push Notification or e-mail. A justifiably imposed fee is not refundable.

However, you can read here how you can still avert a fee that has already been imposed: Avert a fee for improperly returned bikes.

If you have been charged a fee even though you have returned the bike at a station, please inform our customer service via app feedback or via the hotline, indicating the bike number, registered phone number and return station.