from Monday, May 4, 2020, you can return your bikes at any public and well visible street within the newly established flexzone in downtown Frankfurt. Parks and private areas are excluded. Check the map in your app to see where exactly the borders are. Outside of the flexzone the return is still only possible at stations.
In case of improper return the fee of 20 € will be charged automatically from Monday on. You will be informed by text message, push notification or email. A justifiably imposed fee is not refundable.
However, you can read here how you can still avert a fee that has already been imposed: Avoid the fee for improperly returned bikes.
If you have been charged a fee even though you have returned the bike at a station or within the flexzone, please inform our customer service via app feedback or via the hotline, stating the bike number, registered phone number and return location.
You can find a detailed list of all incurred or corrected charges in your customer account via the website login.
nextbike is Europe’s bike share leader. We are getting more and more people on our bikes by making them a natural part of urban mobility. As pioneers, we have been developing sustainable bike sharing systems for over 14 years. We are currently active in over 200 cities, including Berlin, Warsaw, Glasgow, Cologne, Budapest and Riga. Worldwide we offer nextbikes as a complement to bus & train, e.g. in the USA, New Zealand and India. Our business model is based on cooperations with cities, public transport providers, universities and consumer brands. Together we make our cities even more livable and bike sharing a bit smarter every day.
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