Change of return regulations

30.04.2020

Dear Frankfurters,

from Monday, May 4, 2020, you can return your bikes at any public and well visible street within the newly established flexzone in downtown Frankfurt. Parks and private areas are excluded. Check the map in your app to see where exactly the borders are. Outside of the flexzone the return is still only possible at stations.

In case of improper return the fee of 20 € will be charged automatically from Monday on. You will be informed by text message, push notification or email. A justifiably imposed fee is not refundable.

However, you can read here how you can still avert a fee that has already been imposed: Avoid the fee for improperly returned bikes.

If you have been charged a fee even though you have returned the bike at a station or within the flexzone, please inform our customer service via app feedback or via the hotline, stating the bike number, registered phone number and return location.

You can find a detailed list of all incurred or corrected charges in your customer account via the website login.