How it works

1. Sign up for free

website

Go to

registration

APP

Get the nextbike app and register via smartphone.

Hotline

Our costumer services is happy to help you register. Call +49 (0) 30 69205046.

2. Rent & Return

Quick. Simple. Flexible. 

 

Note: We are currently replacing the bike fleet in Düsseldorf. For now two different kinds of bikes can be found - one with the old combination lock and one with the new FrameLock.

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RENT A BIKE

Rent a bike via app: simply scan the QR-code or enter the bike number. The frame lock above the rear wheel will open automatically. Therefore never rent a bike from afar!

Alternatively you can rent a bike via hotline. +49 (0) 30 69205046.

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PARK A BIKE

You can park your bike inbetween your journey without stopping the rental. Activate the park mode in your app and close the lock afterwards. In your app you can also stop it again once you want to continue your journey. The frame lock opens automatically. Therefore never stop the park mode from afar!

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RETURN A BIKE

Return your bike to an official station in Düsseldorf and close the frame lock. Refresh your app to make sure the bike was returned successfully.

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RENT A BIKE

Rent your bike by app by scanning the QR-code or entering the bike number. Press rent. You will receive a 4-digit lock code to open the combination lock. Alternatively you can rent by calling our hotline under +49 (0) 30 69205046.

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PARK A BIKE

You can lock your e-bike inbetween your journey without stopping the rental. Simply close the combination lock and open it again with the lock code received. You can find the lock code in your active rentals in the app or in your text messages.

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RETURN A BIKE

Return your bike at an official station in Düsseldorf, close the combination lock and select your location in the app. Confirm the return.
Alternatively you can return your bike by calling the hotline: +49 (0) 30 69205046.

REGISTRATION

The registration is free of charge*. Before renting your first bike, we need to verify your payment method. You will be required to deposit a credit of 1 € which can be used in all fare types. You can change your preferred payment method at any time.

Payment with credit card, direct debit or PayPal**.

* For registering via hotline a service charge of 3€ applies.
** Your PayPal account needs to be verified. Learn more.

1 ACCOUNT = 4 BIKES

You can rent up to four bikes at the same time using one account. Special rates and offers only apply to the first bike, additional bikes are charged at the standard rate. 

SERVICE FEES

Returning bikes outside the flex zone or official stations as well as on private ground or in parks is not allowed. A service fee of min. 20€ will apply. All prices and fees can be found in our price list

Note: Our product 'e-bike' is de facto a so called Pedelec. This is a bike with limited motor-assistance which comes into effect when pedalling. Legaly no helmet or driving licence duty applies.

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