unfortunately there have been some unpleasant incidents in Bonn lately, where unknown people have changed the bike numbers on our bikes. If a user rents such a manipulated bike by entering the bike number into the app, a different bike opens. Meanwhile the user is wondering why the lock on the selected bike does not open.
If this happens to you please have a closer look at the bike number stickers. So they look damaged or taped on uncleanly it could be one of those manipulated bikes.
Please mention this when reporting to our customer service.
nextbike is European market leader in bike sharing. We like to share and thus mobilise millions of people in a sustainable way. As micro mobility pioneers, we have been developing smart bike sharing schemes since 2004. Currently, we have established bike sharing as an elementary component of urban mobility in over 300 cities worldwide.
Copyright 2021 nextbike GmbH