Information about the surcharge

 

Dear user,

you have returned the bike within the pink flexzone in Berlin. There is a regular surcharge of 1 € per rental for returning bikes flexibly. This surcharge does not apply for the first return in the flexzone, yet. It will, however, apply automatically for the next flexible return.

At stations within and outside the flexzone as well as on blue marked streets the return is without surcharge. You can see the final charges for your rentals in your rental history in your app or in your customer account via the website login.

You can see all prices and tariffs for Berlin under Prices.

 

Further information:
Return options  |   Unjust fees  |  Merge of rentals   |  Nextbike in other cities

Which return options are there in Berlin?

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Blue marked streets

 + 0 €

You can return our bikes in Berlin at no surcharge on any blue marked street within the flexzone. Please make sure that the bike is parked in such a way that it does not obstruct anyone.

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Stations

 + 0 €

You can return our bikes in Berlin at no surcharge to any official station inside and outside the flexzone. The stations are marked on the map with large markers. The small markers represent individual bikes. Please make sure that the bike is parked in such a way that it does not obstruct anyone.

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Pink marked zone

 + 1 €

You can return our bikes on any public street within the pink flexzone for a surcharge of 1€. Please make sure that the bike is parked in such a way that it does not obstruct anyone.

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Outside the flexzone

+ 20 € 

Bikes may not be returned outside the flexzone away from official stations in Berlin. For improper returns a fee of at least 20 € will apply automatically.

You have returned the bike inproperly, yet? Here's what you can do.

Unjust fees? What now?

Due to slight GPS deviations, you may be charged an extra 1 € for the flexible return in the flexzone even though you returned your bike at a station. No problem. Contact our hotline at  +49 (0)30 12 08 63 64 or send us a message via app with your registered mobile phone number, respective bike number and a short description of the problem. We will correct the rental.

Merge of rentals

Successive rentals of the same bike are merged if this is the cheaper option for the user. This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time.

If a fusion of both rentals would be the more expensive option, both rentals will stay separate. You can see the final charges for your rentals in your rental history in your app or in your customer account via the website login.

 

When does merging rentals have advantages for the user?

How does nextbike work in other cities?

Example 1: If you have returned a bike improperly, you can avert the usual fee of 20 € by renting the bike again and returning it properly.

Example 2: You've been renting a bike for five hours when you accidentally returned it instead of parking it. The maximum daily rate for renting a bike is 15 € / 24h. Now you want to continue riding and rent the bike again. The old rental will be continued, because a new one would be charged again with 1€ / 30min.