you have returned the bike within the pink flexzone in Berlin. There is a regular surcharge of 1 € per rental for returning bikes flexibly. This surcharge does not apply for the first return in the flexzone, yet. It will, however, apply automatically for the next flexible return.
At stations within and outside the flexzone as well as on blue marked streets the return is without surcharge. You can see the final charges for your rentals in your rental history in your app or in your customer account via the website login.
You can see all prices and tariffs for Berlin under Prices.
Due to slight GPS deviations, you may be charged an extra 1 € for the flexible return in the flexzone even though you returned your bike at a station. No problem. Contact our hotline at +49 (0)30 12 08 63 64 or send us a message via app with your registered mobile phone number, respective bike number and a short description of the problem. We will correct the rental.
Successive rentals of the same bike are merged if this is the cheaper option for the user. This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time.
If a fusion of both rentals would be the more expensive option, both rentals will stay separate. You can see the final charges for your rentals in your rental history in your app or in your customer account via the website login.
Example 1: If you have returned a bike improperly, you can avert the usual fee of 20 € by renting the bike again and returning it properly.
Example 2: You've been renting a bike for five hours when you accidentally returned it instead of parking it. The maximum daily rate for renting a bike is 15 € / 24h. Now you want to continue riding and rent the bike again. The old rental will be continued, because a new one would be charged again with 1€ / 30min.