Incurring fee in the amount of 20 €

You have returned the bike improperly away from an official station of Eifel e-Bike or VRS e-Bike. There is a regular fee of 20 € per rental for returning bikes improperly. This fee does not apply to the first improper return. Please note that in case of repetition, the fee of 20 € will apply automatically. You can see the final charges for your rentals in your rental history in your app or in your customer account via the website login.

You can still avoid the fee: Go back to the bike and rent it again. Do not do this from afar, as the lock will open automatically. The new rental will merge with the old one and the improper return fee will be cleared if you return the bike properly this time. Learn more about merging rentals below.

Which return options are there for Eifel e-Bike?

At stations

You can return our ebikes to any official station within the Eifel e-Bike scheme in Bad Münstereifel, Blankenheim, Dahlem, Euskirchen, Schleiden, Hellenthal, Kall, Mechernich, Nettersheim and Zülpich.
Eifel e-Bikes can also be returned to stations of the neighbouring VRS e-Bike scheme in Alfter, Bornheim, Meckenheim, Swisttal, Rheinbach, Wachtberg and Weilerswist.

In both systems there is no flex zone, so returning ebikes away from the stations is not allowed! A fee of at least 20 € is automatically charged for improper returns.

At e-cargobike stations

E-cargobikes are available at ‘Euskirchen Bahnhof’ and ‘Euskirchen Kreisverwaltung’ and have to be returned to one of those two stations. A fee of at least 20 € is automatically charged for returns at other stations or away from stations.

Unjust fees? What now?

Due to slight GPS deviations, you may be charged a fee for inproper return even though you returned your bike at a station. No problem. Contact our hotline at +49 (0) 30 69205046 or send us a message via app with your registered mobile phone number, respective bike number and a short description of the problem. We will correct the rental.

Merge of rentals

Successive rentals of the same bike are merged if this is the cheaper option for the user. This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time.

If a fusion of both rentals would be the more expensive option, both rentals will stay separate. You can see the final charges for your rentals in your rental history in your app or in your customer account via the website login.