Frequently Asked Questions

Register easily and for free via app or website. Bikes can be rented via the nextbike app or the hotline.

You can reach the Bre.Bike customer service at +49 (0) 30 69205046, kundenservice@nextbike.de or via App Support function.

Nextbike is available in over 300 cities worldwide, including Berlin, Warsaw, Budapest, Glasgow and Riga. Use the location search.

First check whether a spoke is blocking the lock by turning the rear wheel slightly. Then open the active rental in your app and click on ‘open lock’. Unlocking will be initiated again.

If the frame lock does not open even after another attempt to open it via the app, our system automatically detects this after three minutes and cancels the rental. No costs will apply. Please check the cancellation in your app and contact our customer service if it is still active after three minutes. Don’t worry about possible charges if our customer service can’t deal with your case right away. No charges apply as long as you tried to contact them right away.

If you have returned a bike improperly, you can avert the usual fee of 20 € by renting the bike again and returning it properly. The successive rentals of the same bike are merged.

This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time. The 20€ fine will be waved.

To activate your customer account, you need to add a payment method to your customer account. We will deposit a credit of 1 € to verify your payment method. This is not a fee but will be available on your account as rental credit. All available payment methods are listed in the app.

After successful debiting your customer account will be activated immediately. Only if you make a bank transfer, your account will be activated after two to four days, depending on the bank.

Please note that your PayPal account must be verified. More information can be found on PayPal.

Please contact our customer service by app, hotline or email to correct any miscalculations. Please provide us with all necessary information about the rental / tariff / customer account in order to be able to understand the case. Our customer service can be contacted via app under support, via the hotline stated in the footer of the system’s website or via kundenservice@nextbike.de.

If you are already registered with WK-Bike and now want to use the new Bre.Bikes, you will need to re-register. The old account can no longer be used.

Simply select Bremen in the app and register.

You can sign up via the website or  app.

To verify your payment method and to activate your account, your bank account will be debited with 1 €. However, this is not a registration fee, but can be used as your starting credit.

To activate your customer account, you need to add a payment method to your customer account. We will deposit a credit of 1 € to verify your payment method. This is not a fee but will be available on your account as rental credit. All available payment methods are listed in the app.

After successful debiting your customer account will be activated immediately. Only if you make a bank transfer, your account will be activated after two to four days, depending on the bank.

Please note that your PayPal account must be verified. More information can be found on PayPal.

If you are already registered with WK-Bike and now want to use the new Bre.Bikes, you will need to re-register. The old account can no longer be used.

Simply select Bremen in the app and register.

Your PayPal account is probably not verified. For more information please visit PayPal.

Invoices are available for SEPA direct debit only. You can download your invoices after the end of the respective month in your customer account via the website under “Account status”.

You can cancel your account in your settings in the app or by logging in to our website.

Alternatively, you can send us your cancellation by email to kundenservice@nextbike.de or by post (address in the website footer).

Any remaining credit will be refunded. Exceptions to this are usually travel credit acquired through loyalty programs or similar. This is not payable.

You can reach the Bre.Bike customer service at +49 (0) 30 69205046, kundenservice@nextbike.de or via App Support function.

If your account goes into the red because open sums cannot be debited, your account will be temporarily deactivated until the open sum has been paid. Please check if you have a valid means of payment.

Probably open sums could not be debited from your bank account or there is no means of payment deposited. Please check this in your customer account and contact customer service if in doubt.

To change your phone number, please contact our customer service at kundenservice@nextbike.de. Send the email from the email address you use for your account.

If you have returned a bike improperly, you can avert the usual fee of 20 € by renting the bike again and returning it properly. The successive rentals of the same bike are merged.

This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time. The 20€ fine will be waved.

If you have specified a credit card as the payment method, the fees for your trips will usually be debited 24 hours after your rental.

With the direct debit payment method, we debit the open fees monthly from your bank account.

You can view your rental history and direct debit invoices in your customer account at any time. Log in via the website. Please note that invoices are only available after the end of the month.

Please contact our customer service by app, hotline or email to correct any miscalculations. Please provide us with all necessary information about the rental / tariff / customer account in order to be able to understand the case. Our customer service can be contacted via app under support, via the hotline stated in the footer of the system’s website or via kundenservice@nextbike.de.

With a nextbike account you can use almost all nextbike affiliated bike sharing systems worldwide. However, for some systems a separate registration in the respective system is necessary. This applies to the MVG-Rad Munich, VAG_Rad Nuremberg, Mol Bubi Budapest / Hungary, Sitycleta / Las Palmas de Gran Canaria and Bilbaobizi in Bilbao / Spain. In some systems, bikes can be rented without re-registration, but only via the local app. This applies to Veturilo Warsaw / Poland, among others.

Defects can easily be reported via the support function in our app. Please check the bike for obvious defects before starting your journey or before renting it and inform us of any damage so that the bikes can be locked and repaired as quickly as possible. If you went off with a bike and only then notice a defect, end your ride and call our service. Only then can we cancel the ride and register the bike for repair.

Unfortunately, we cannot refund any fees if you have continued using the bike despite obvious defects.

If you return your bike without permission, a service fee of at least 20 € will be charged. More information about service charges can be found on the respective website of the system.

Yes, you can.

If the bike has a frame lock, pause your ride in the app and then close the lock (attention: If you close the lock before you pause your ride, the bike will be returned immediately). To continue cycling, end the pause mode in the app and the lock will open automatically. Never end the pause mode from afar.

If the bike has a BikeComputer and a fork lock, activate the pause mode. To do so, briefly touch the BikeComputer to wake it up, then press the ‘P’ button, close the fork lock and confirm the pause mode again with P’. To continue cycling, enter the lock code again into the BikeComputer and press ‘OK’.

The rental stays active during the pause and will be charged as usual.

The bike can only be returned in the city where you rented it, otherwise a return fee applies. Exceptions are the interconnected systems. Return regulations are communicated on the respective website of the system, which can be found via location search.

If you have returned a bike improperly, you can avert the usual fee of 20 € by renting the bike again and returning it properly. The successive rentals of the same bike are merged.

This means that the final rental period is calculated from the start time of the first rental and the return time of the second rental. The break between the two rentals is then also added to the rental time. The 20€ fine will be waved.

First check whether a spoke is blocking the lock by turning the rear wheel slightly. Then open the active rental in your app and click on ‘open lock’. Unlocking will be initiated again.

If the frame lock does not open even after another attempt to open it via the app, our system automatically detects this after three minutes and cancels the rental. No costs will apply. Please check the cancellation in your app and contact our customer service if it is still active after three minutes. Don’t worry about possible charges if our customer service can’t deal with your case right away. No charges apply as long as you tried to contact them right away.

In general, no one should be obstructed by parked bicycles.

Please note the following: Bicycles must not be parked or left:

a) at traffic lights
b) at parking ticket machines or parking meters
c) at road signs
d) on pavements if this results in a passage width of less than 1.80 m
e) in front of, on or in emergency routes and fire brigade access areas
f) if this obscures stationary advertising belonging to a third party
g) by locking them to fences of private or public houses and facilities
h) on public transport platforms
i) on public bicycle racks
j) on tactile guidance elements for visually impaired persons
k) if this creates obstacles for persons in wheelchairs/with walkers

If this is not taken this into account, we reserve the right to charge a service fee.

If the station does not have fixed bicycle racks, the bike will be locked to itself.

As a general rule, nobody should be hindered by the parked bike.

Please note the following:

The bike may not be parked or returned:
a) at traffic lights
b) parking ticket machines or parking meters
c) at road signs
d) on sidewalks, if this results in a passage width of less than 1.50 m
e) in front of, at and on escape routes and firefighter access zones
f) where this conceals the stationary advertising of a third party
g) by locking to fences of private or public houses and establishments
h) on public transport platforms and bus platforms
i) at public bicycle racks

In case of contravention we reserve the right to charge a service fee.

This is what individual bikes look like on the map. Depending on the system, they may be different colours. Additional symbols for e-bikes or cargo bikes are possible depending on the system.

This is what stations look like on the map. Depending on the system, they can have different colours. Additional symbols for e-bikes or cargo bikes are possible depending on the system.

Yes, bikes can alternatively be rented via the hotline. If the local system has terminals or BikeComputers, these can also be used for rental and return.

You can rent up to four bikes at a time using one customer account. Booked tariffs and special conditions usually only apply to the first bike.

Register easily and for free via app or website. Bikes can be rented via the nextbike app or the hotline.

Please report failed returns immediately to our customer service via app support or the hotline and have the bike number, the parking location and the actual use time ready. Our customer service can be contacted via app under support or via the hotline stated in the footer of the system’s website.

Don’t worry about possible charges if our customer service can’t deal with your case right away. No charges apply as long as you tried to contact them right away.

A service fee of at least €20 will be charged if a bike is returned outside a flex zone or away from an official station, or if a cargobike is not returned to its home station.

It does not matter whether the bike was already rented outside the flex zone or away from a station. The service fee paid by the previous user does not cover the misconduct of the next user.

Return our classic bikes at any official station or within the flex zone in Bremen and lock them. Cargobikes must be returned to their respective home stations, which are printed on the transport box. Place the cargobike on its feet and lock it. You can easily see where the nearest station is or how far the flex zone extends on the location map in your nextbike app.

The maximum load of our bikes and e-bikes is 100 kg, of which a maximum of 5 kg may be transported in the basket.

Find the information about the maximum load for cargobikes on the stickers on the transport boxes.

Bre.Bike offer classic bicycles and Bakfiets cargobikes.

As a rule, nextbike and its subbrands like Bre.Bike do not offer any accessories. Exception: At the PLUS stations on the island of Usedom you can rent children’s bikes, helmets and trailers. Veturilo Warsaw also has children’s bikes and tandems.

Link a partner in your app under ‘Wallet’. Unless stated otherwise, special conditions through partner cooperations apply only in the respective city or in the respective network system. Furthermore, the discount only applies to the first bike if several bikes are rented in parallel. Detailed conditions can be found on the pricing, CAMPUSbike or partner page of the respective website of the system. If you don’t know the system’s website, please use the location search.

Links to partners in order to take advantage of special conditions can either be made via the partner selection in the customer account or by registering with a specific email address, such as the university email address or a work email address. How exactly a link is made can be read on the pricing, CAMPUSbike or partner page of the respective website of the system. If you don’t know the system’s website, please use the location search.

We cooperate with many universities and high schools via CAMPUSbike in order to provide students with a free ride contingent. This information can be found on the website of the respective system under CAMPUSbike. If there is no CAMPUSbike page, there is also no cooperation with local universities.

Subscriptions that don’t prolong automatically do not have to be cancelled. Subscriptions with automatic renewal can be cancelled in the app.

Normally, the first 30 minutes per rental are included. Each additional half hour is charged at the basic rate. The free minutes are normally only valid for the first bike if several bikes are rented at the same time. The area of validity of the subscriptions may vary. The annual subscription is usually only valid in the city in which it was booked, the monthly subscription is valid throughout Germany (except for WK-Bike Bremen, OLi-Bike Oldenburg, Usedomrad and VAG_Rad Nuremberg). Prices, area of validity and information about the possible automatic extension of the subscriptions can be found on the respective website of the system. If you don’t know the system’s website, please use the location search.

In the basic rate, classic bikes and cargo bikes cost €0.99 for the first 30 minutes and €1.50 for each additional half hour. The rental fee is capped at €15 (€20 for cargo bikes) for 24 hours. After 24 hours, billing starts all over again.

For classic bikes, there is also a monthly or annual subscription that includes the first 30 minutes per rental.